FAQ

Here are answers to the most common questions about SILKS. We want your experience to always be transparent and secure. If you can’t find what you’re looking for, just reach out to us!

ABOUT SILKS PRODUCTS

Are the pieces really good quality?
Yes—and that’s our obsession. All our t-shirts are made with 100% premium cotton fabric, 30.1 combed yarn, which ensures a soft touch and greater durability. The seams are reinforced shoulder-to-shoulder, the collar is sturdy so it won’t lose shape, and even the inner tag is made of satin so it won’t irritate your skin. Every detail is designed to create a piece that lasts.

Why are the pieces “limited edition”?
We believe style is personal expression, not a uniform. We produce in small batches for a reason: to give each piece our full attention. This ensures superior quality and that you’re wearing something as unique as you are. At SILKS, there’s no restocking.

PAYMENT & SHIPPING

What payment methods do you accept?
We accept the following payment methods: 

The entire payment process is managed by secure and reputable platforms, ensuring full protection of your data.

Where do you ship to?
We ship all over Brazil via Correios and Jadlog. We also offer international shipping! If you're outside Brazil, please contact us via WhatsApp or email so we can provide a personalized shipping quote for you.

How is shipping calculated?
Shipping cost and delivery time are calculated automatically at checkout based on your ZIP code. Just enter your details to see the available options before completing your purchase. Don’t forget about our free shipping offer!

EXCHANGES & RETURNS

I received a defective product. How do I exchange it?
That shouldn’t happen, but if it does, we’ll fix it quickly. Contact us within 7 calendar days of receiving your order and send the video you recorded while opening the package. With that, we can speed up the process. You can choose to receive a replacement (if in stock), a different item of equal value, or a full refund. For more information, visit our Exchanges & Returns page.

PRE-ORDERS

How does pre-ordering work?
Pre-orders let you purchase and secure an exclusive piece before its official launch. Delivery times are always stated on the product page, but are generally up to 30 days after payment confirmation.

Can I change the size or cancel my pre-order?
Once your pre-order is confirmed, we begin the handcrafted production process especially for you. Since the piece is made to order, we’re unable to cancel or change the size. That’s why we recommend carefully reviewing our size chart before making a purchase.