Exchanges & Returns

At SILKS, we want your experience to be flawless from start to finish. But if something wasn't as expected, we're here to solve it in a simple, fast, and transparent way.

Did your item arrive with a defect or damage?

We've got you covered. Our team performs a rigorous quality check before shipping any item, but unforeseen issues during transit can happen. To ensure your exchange is fast and fair, we just have one request:

✨ A quick video to speed things up: So we can sort things out with the shipping carrier right away, we ask that you record a video while unboxing your order. This video is your guarantee and our main tool to approve a swift exchange.
Let us know within 7 days: From the day you receive your order, you have 7 calendar days to contact our customer service team and send the video.

Ok, how do exchanges for defects work?

Simple. After we receive your message and video, our team will review the case. If the defect is confirmed, we will give you the following options to choose from:

✓ Exchange for the same item: If we still have it in stock, we will ship a new one to you at no cost.
✓ Choose another model: Is the item no longer available? No problem. You can choose another item of the same value from our website.
✓ Get your money back: If you prefer, we will issue a full refund.

How to make your SILKS piece last longer?

Each piece comes with care instructions on its product page. Following them is the best way to ensure the durability and appearance of your clothing for a long time. A premium piece deserves special care.

What about the Pre-Order policy?

Our pre-orders are made in partnership with the best suppliers to ensure SILKS quality.

Why don't we exchange sizes for pre-orders? Each pre-order piece is made-to-order, especially for you. It's a handcrafted process where we produce the exact quantity purchased. For this reason, we are unable to process size exchanges. We kindly ask you to carefully check our size chart before finalizing your purchase to ensure the perfect fit.
Refunds and Defects: Refunds can only be requested after you receive the product, should it present any manufacturing defects. The delivery timeframe for each pre-order is always stated in the product description.

Subtotal (without shipping cost) : $0.00 USD

Total: $0.00 USD

Exchanges & Returns